Ordering and Shipping Information

Ordering

To order from Lisa Souza Knitwear & Dyeworks, please use our Secure Shopping Cart, available in the yarn, fiber and pattern sections of this website.  Insert the number of items in the QTY boxes for each item on each yarn and fiber retail page and click on the "Add to Shopping Cart" button found at the bottom of each webpage. When ordering a pattern, just click on the "Add to Shopping Cart" button. Clicking on the button will take you to our secure ordering site.  You can then proceed with check out or continue to shop.  By clicking on the "View Shopping Cart" button on the bottom of each retail page, you can return to your order and continue checking out.

Shipping

Hi Lisa, the yarn and pattern arrived on Friday. The colors are beautiful and the yarn feels so good I can hardly wait to start knitting it up. Thanks again for your prompt shipment and for supplying such a high quality product at a reasonable price.

Shipments from Lisa Souza DyeworksDomestic and International customers: For your convenience, we will be happy to calculate the cost to ship your order before you place it. Simply email your list of items and we will calculate the actual cost of shipping to your destination. Domestic orders under 8 ounces will be sent by USPS First Class Mail and over that weight will go by USPS Priority Mail. International orders will travel by USPS Global Priority Mail. There are no handling charges -- your shipping costs are what it costs us to ship. Your quotes will be in US dollars.

Exchange policy

Yarn is exchangeable with email confirmation and must be in the original condition and a copy of your receipt must accompany the exchange. Unless agreed upon in advance, the standard return policy is 30 days from purchase.

We Accept...

Visa, MasterCard, Discover Card, American Express and PayPal. All PayPal customers will be sent an e-mail invoice after an order is placed. 

Cards Accepted by Lisa Souza Dyeworks PayPal Accepted by Lisa Souza Dyeworks

Studio Visits

As always, you are welcome to come to the studio for a tour of the dyeworks as well as some personal attention with choices of fiber or yarn. We have all the Majacraft Spinning Wheels here in the studio for you to try, as well. Please call or email to make certain that we will be here.  Appointments required.

Weaver Creek Fibers

Weaver Creek Fibers, wholesale purveyors of luxury fibers, only provides Weaver Creek Fibersits luxury fibers wholesale to businesses serving the spinning, knitting and weaving community and fiber artists with a valid seller's permit.